ACCESSIBILITY STATEMENT FOR TRURO CITY COUNCIL
This accessibility statement applies to truro.gov.uk.
This website is run by Truro City Council (the Council). The Council want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using a keyboard or speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
The Council have also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
The Council know some parts of this website are not fully accessible:
- you cannot modify the line height or spacing of text
- most PDF documents are not fully accessible to screen reader software
- you cannot skip to the main content when using a screen reader
Feedback and contact information
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
- email info@truro.gov.uk
- call 01872 272 766
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email info@truro.gov.uk
- call 01872 272 766
The Council will consider your request and get back to you within 20 days.
If you cannot view the map on our ‘contact’ page, call or email us for directions.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how the Council respond to your complaint, contact the Equality Advisory and Support Service (EASS).
TECHNICAL INFORMATION ABOUT THIS WEBSITE’S ACCESSIBILITY
Truro City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Images and other non-text content
Some images and other non-text content do not have suitable text alternatives, which can make the information unavailable to screen reader users. This does not meet WCAG 2.2 AA success criterion 1.1.1 (Non-text Content).
Colour contrast
Some text does not meet the minimum colour contrast ratio of 4.5:1, which may make content difficult to read for people with low vision or colour vision deficiency. This does not meet WCAG 2.2 AA success criterion 1.4.3 (Contrast (Minimum)).
Forms and CAPTCHA
The CAPTCHA on our contact form requires a drag interaction, which may be difficult to use with a keyboard, switch device, or speech input. This may not meet WCAG 2.2 AA success criterion 2.5.7 (Dragging Movements). If you cannot use the form, you can contact us by email or phone instead.
Non-compliance with the accessibility regulations
The Council are working to fix these issues. When the Council publishes new content it aims to ensure it meets WCAG 2.2 AA, and it will update or replace older content where practicable.
Disproportionate burden
At present, Truro City Council has not made any disproportionate burden claims for this website.
Content that’s not within the scope of the accessibility regulations
At present, Truro City Council has not identified any content that is outside the scope of the accessibility regulations for this website. If this changes (for example, for older non-essential documents published before 23 September 2018), The Council will update this statement.
PREPARATION OF THIS ACCESSIBILITY STATEMENT
This statement was prepared on 11 May 2026. It was last reviewed on 06 May 2026.
This website was last tested on 28.04.2026 against the WCAG 2.2 AA standard.
The test was carried out by Truro City Council. The most viewed pages were tested. A further audit of the website was carried out to the WCAG 2.2 AA standard.